Customer Testimonials
Steven Toyota

Excellent, Emily is great, fast service and nice waiting area

Miguel made my car buying experience amazing, will recommend all family and friends!!

Thank you SO much to Marcus and Team at Steven Toyota!!! Was a great car buying experience!

Thank you Brian and Steven toyota for a wonderful car buying experience

Marcus Johnson and the team worked with me to find a Rav4 that fit what I was needing. They all were courteous and helpful. Marcus was very patient & informative when answering my questions & presenting the different suvs.

Very courteous and friendly staff. Service preformed in time they told me.

Very helpful,upfront and met all my needs I was looking for in price and vehicle specs.Marcus treated me fair and utmost respect.

Love the service department

John Glover helped me when I came into the dealership a few weeks ago. He was kind and truly made me feel like he cared about me having the best experience while shopping for a car. I can’t rate my experience high enough!! Thanks, John, I’ll be back when I need another new car!!!

I had a very big problem with my late model Prius. It was difficult for the repair team to figure out at first, but those folks persusted and figured it out, lead by the shop Manager--Blair Vile. A huge shout out to all of them and the great service the entire department worked together to provide!

Personally, I wouldn’t go there if Emily wasn’t working there.

Francisco Marroquin me ayudo con todo mis 3 vehículos. Muchas gracias!

I really enjoyed the experience of buying my first new car! Everyone at Steven Toyota were awesome. They listened to my needs, were never pushy, stayed in touch and helped me find the right car for me. I highly recommend them!

The staff could not have been more professional and helpful. You are lucky to have them.

Arranging appointment was very easy and time involved with was timely and convenient

D.J. Finance manager clearly explained coverages and options. The process was easy and no pressure!

I have total confidence in the service staff at Steven. They keep a vintage truck and 10 year old plug-in hybrid in good shape for me.

Good company, service & attention to details. Not perfect, but who is? I’ll stay with them for service indefinitely.

Muy satisfecho con la compra y muy buena profesionalidad

Even during the Holiday's, they had many people to help diagnose a unique issue with my vehicle. Transparent, helpful and gave me options. Jose' and a couple of other tech's took time to explain options and made suggestions with what seemed to be extensive experience.

Thank you Michael McMillan again for helping us get other vehicle. Everyone at Steven Toyota does such amazing job. Our number one choice to get a car every time, highly recommended.

Excellent service as usual. Fast and friendly.

Everyone was amazing, but Justin Sours went above and beyond to help me !!He took the time to listen to what I wanted and then he helped me find what I was looking for could not have asked for a better salesman!!!!!He truly cares about his customers and not just the same so if you’re looking to buy a vehicle Sours at Stevens Toyota is the place to go!!!! If you’re looking for a vehicle reach out to Justin Sours

This was my first Toyota purchase and also my first experience leasing a new car . My sales consultant was Michael McMillan . He expertly guided me thru the leasing process answering all my questions about my new Camry and how leasing a car works so that I felt comfortable in making my purchasing decision . The financing process went smoothly as well . My experience with Steven Toyota was a very positive one and I will return once again at lease's end knowing whatever my next car purchasing decision will be I'll be in good hands at Steven Toyota . I got the car I wanted and I also got it at a very good price . Thanks to Michael and thanks to Steven Toyota .

Routine service. We’ll done — as always! Thanks!

Great service as always…

My last visit was not pleasant. I used a 39.99 coupon in received from them for an oil change and tire rotation special; however, after showing it to the person who greeted me, he said they would charge an additional ~20 for rotation. Later, after the service was completed, another person processing my credit card informed me that the coupon included tire rotation. Confusing! I do not recommend going to the dealership for regular maintenance unless you have a coupon or, the issue is severe enough, or a warranty claim. I stopped going to Steven unless I have a coupon, but if they keep denying their coupon offerings, I'm going to avoid their service. I also decided not to visit their sales department since they sell at a higher price than Richmond/Charlottesville/NOVA dealers.

Excellent and courteous service today.Quick and efficient!

Go see the guys and gals at Steven Kia. I found myself in need of a vehicle while in a horrible credit situation. Audra was amazing. I went in thinking I was going to be laughed out of the dealership and left in an affordable dependable SOUL.

Very positive

Excelente servicio

Each time I take my 2019 Toyota Highlander in for service at Steven Toyota I'm told it needs an alignment. The same recommendation occurred today even though a four wheel alignment was performed at NYLA Magic Auto Repair in Maryland on November 14, 2024. I'm not sure if this may be a problem with Toyota Highlanders or something is causing the problem. However, I know this vehicle should not need an alignment every 4 -6 months. Yes, I know that Steven Toyota will perform a free alignment if a problem occurs within 6 months, and it has happened in the past. However, for the past couple of visits I have decided not to perform the alignment being recommended, and I decided against the recommended alignment today. I'm investigating this problem and we did notice today that the left rear shock is leaking and new rear shocks are needed (not identified by Steven Toyota today). I was very pleased with the friendly personality and respect I received from my Service Advisor (Malachi Davis).

Marcus and the team at Steven Toyota came through great for me today. Great communication and was just a great experience all in all. This Corolla hybrid is a great car and exactly what I was looking for

I had a great experience with Michael. He made the process so smooth & kept us entertained with the 12/10 customer service. Had an answer for the million questions my father asked him. Top tier and would definitely recommend!

Five vehicles and each time was a good experience. I enjoy working with their staff.

Professional and fast as always! In and out in under an hour ! Super friendly and caring staff.

Making sure everything is well with my Toyota before we go. Let’s GO! Thanks again for the great service! See you next time!

It was a very good experience! Our sales person Miguel was awesome! Very helpful and friendly!! He did a great job at helping with making the sale of my new rav 4 go very smoothly!! I am very happy with my purchase! This is my 3rd vehicle I have purchased from Steven Toyota!!

Service department top notch love dealing with them

I was very pleased with my experience at Steven Toyota. The person that arranged my appointment was courteous and efficient. The salesman, Michael McMillan, greeted me at the door. He was knowledgeable and helpful. He explained the features of the vehicle in detail. After the test drive, he was very efficient in the purchase process. The sale manager was also quite efficient and helpful. I had to pick up the car a couple days later. That was also done efficiently. I found Steven Toyota to be well managed, courteous, neat, clean and professional.

Jose and Edgardo are the best service advisors I have ever dealt with and they are always on top of everything. Highly recommend. We take all of our work here because of the great service.

The sales side was a nightmare. But the service center team that helped me genuinely cared. They weren’t perfect but they followed through on things, and I’m grateful for their attentiveness. My vehicle works now!

John Glover helped with my kids first car purchase. We had an amazing experience

If you're in the market for a vehicle Greg Woodson is amazing to work with. We also bring our vehicle to the dealership to be serviced and detailed. All around recommend!

I have purchased two vehicles from Stephen Kia and regularly have them serviced at Stephen Toyota, which is part of the same company. Even though it’s over an hour drive, I choose to have my vehicles serviced there because I trust them to be honest and reliable. They don’t push unnecessary services or try to sell you things you don’t need. Instead, they focus on letting you know what your car truly needs to perform at its best, without any high-pressure sales tactics. I also want to give a shout out to Will who is the one that helps me with service… He is amazing.

Service department was fast, efficient , accurate and went to great lengths to ensure my cost was minimal. Thank you!

State inspection good. Replace brake fluid good but surprised by the price. But most everything is expensive now. Very helpful and attentive service manager Edgardo.

I had a great experience at Steven Toyota. I worked with Marcus and he helped me find a great vehicle that I could afford. This is the 2nd car I’ve bought from him and I plan to return when it’s time to get another.

Pablo S. helped me buy a car last August and has been super helpful even after getting my car! He’s helped me with all my questions and service appointments and has always been kind in doing so. He has made my experience so wonderful and I am so happy I bought a car with them.

One of the best car purchase experiences in my life. No sales gimmicks, no pressure, just solid info and a great deal. Give Francisco there a call. They even picked me up from my location an hour away to make this purchase as enjoyable as possible. 6 stars if I could. During an age where most cut corners to make more, this dealer is honest and puts integrity and customer satisfaction beyond anything else. Highly recommend.

Very happy with my experience at Steven Toyota and Brian was fantastic.

Clear on work that needed done. Cost matched their quoted price. Great team.

John Glover is a 10 outta 10. He helped me get into a safe, reliable car for my son and myself. Thanks John. Such an easy, comfortable time. Love my new Toyota!

Unfortunately I totaled out my 2024 kia seltos. I went into steven toyota and spoke with Justin Sours, in sales. I told him my situation and he helped me get into a beautiful 2022 rav4. Very painless. Very knowledgeable. The guys at the dealership were second to none. I appreciate all that you guys have done. Gonna try and send more people to the dealership. Thanks guys and especially Justin and Stacy

Very helpful, knowledgeable and patient

Outstanding from start to finish Service written was great. She kept me informed and up to date on my trucks repair.

Miguel was amazing and made our full car buying experience positive. Super helpful at every turn. I can’t recommend him highly enough.

We recently bought a red Tacoma at Steven Toyota Harrisonburg, Miguel made the process very smooth, thank you !!!!

John Glover was very helpful and professional. He spent extra time with us to make sure we got to know the car and were sure of our choice. He was kind and friendly - highly recommend him at Steven Toyota!

Brian was very helpful answer all our questions will recommend him to people that ask where to buy a car